Blair IT Help Desk
What is Blair IT Help Desk?
The IT help desk is an expertise-driven function of any organization utilizing a myriad of desktop, server, and cloud technology. A fully effective help desk can proactively monitor for issues and quickly troubleshoot problems so that your team can stay focused on their own work.
Blair's IT Help Desk responds to a wide range of end-user requests. We support both new user and equipment setups as well as other desktop projects, with our main focus in resolving high-priority incidents that impede your employees’ ability to work.
Why Trust Blair Technology Solutions?
Provide 24x7x365 access to your employees with immediate, unlimited support for all IT requests to maintain productivity and efficiency
Highly trained and certified technicians
Regular reporting for full support visibility
Mature on-boarding process
Allow your internal IT team to work on more highvalued initiatives
70% of calls answered within 60 seconds. 92% of customers are satisfied using live chat services as a simple and effective way to receive instant and timely help
Key Features of Blair Endpoint Security
Multi-channel communication including phone, chat and email to meet all help desk requirements.
Seamless integration with Blair Remote Monitoring in NOC to provide proactive end-to-end problem resolutions.
70% of calls answered within 60 seconds!
Flexible Service Level Options
By Coverage Hours
Complete 24x7 provides extra support during off hours such as nights, weekends, and holidays
After hours: 5:00pm to 9:00am coverage for extended support on nights, weekends and holidays
Business hours: 8:00 am to 5 pm coverage for support during operating hours
By Coverage Locations
Global: Help Desk enquiries routed to any help desk location based on providing fast response time
US Voice: all phone contact is routed and managed by the US based help desk service delivery team
Chat and email requests are routed to our Global support experts